Shipping policy

Thank you for shopping with Cedar Direct! We aim to provide you with high-quality cedar products and a seamless shipping experience. Please review our shipping policy below.

Order Processing:

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• If your order arrives damaged or is lost in transit, please contact us at store@cedardirect.com within 7 days of delivery. Provide your order number, photos of the damage (if applicable), and a description of the issue so we can assist you promptly.

Shipping Methods & Delivery Times:

• We offer several shipping options at checkout, including standard and expedited shipping.
• Delivery times vary based on your location and the selected shipping method. Standard delivery typically takes 3-7 business days.
• Once your order has shipped, you will receive a tracking number via email.

Shipping Rates:

• Shipping rates are calculated at checkout based on the weight and destination of your order.
• We may offer free shipping promotions from time to time — keep an eye out for special offers!

International Shipping:

• At this time, we do not ship International
  

Order Tracking:

• You can track your order using the tracking number provided in your shipping confirmation email.

Damaged or Lost Shipments:

• If your order arrives damaged or is lost in transit, please contact us at store@cedardirect.com within 7 days of delivery for assistance.

Questions?

For any questions or concerns regarding your order, feel free to contact our customer support team at store@cedardirect.com .

Thank you for choosing Cedar Direct. We appreciate your business!